Complaints Prcedure

We are always happy to receive your feedback no matter how small or large the matter may be, our team are dedicated to resolving problems quickly and efficiently. Here is how you can contact us to tell us about your situation , problem or concern;

In Person
Usually the best way to resolve any problem. Please tell us in person immediately or give our reception team a call to arrange an appointment and let us know about your concerns.

By Phone
please call 0131 69 2114 and ask to speak to our Complaints Manager

By Letter
Complaints Manager,
Craigentinny Dental Care
57 Duddingston Crescent
Edinburgh, EH15 3AY

By E-mail
Please be aware that e-mail is not 100% foolproof. If you have not received a reply acknowledging your e-mail within 1 business day please contact us by one of the other means above. Use the form on our contacts page or e-mail us direct at complaints (@) craigentinny.co.uk

In the unlikely event that we are unable to resolve a complaint you can contact the following organisations

Private Treatment
The Private Dental Complaints Service which is the independent body that looks to resolve complaints on behalf of patients. Their address is www.dentalcomplaints.org.uk.